BPM Futures



Tibco User Group, Sydney


A full house today at Sydney’s Sofitel Wentworth for the first 2010 Tibco User Group meeting. Networking – with cold beer, very civilised – was followed by the corporate positioning pitch and then on to a tour of the 2010 roadmap. Whilst many individual points were of interest, the overall message was clear – we’re all business process specialists now, whether we use BPM tooling as such (Tibco’s iPE) or Complex Event Processing (‘BusinessEvents’) as the ‘pointy end’, the ‘stack’ is all about business process outcomes.

Highlights on the traditional BPM front include new Organisational Modelling extensions to iPE; new Forms options including Google Web Toolkit and Windows Presentation Foundation (the key here will be the depth of integration with the rest of the stack); and new process optimisation functionality arising from the convergence of iPE and Spotfire (the latter being a rich/easy to use BI tool that threatens to be as much loved by the business, and as hard to control by the IT department, as Sharepoint). And tibbr, Tibco’s corporate answer to Twitter, was also featured – very compelling, it takes the concept of ‘following the customer’ to a whole new level.

The session was topped off with a case study from Vodafone Hutchison Australia, a 2009 merger that claims 27% of the Aussie mobile market, and growing fast. Presentations like this, whilst always well-meaning, can be a bit repetitive – we’ve all heard similar ones before. This one stood out in two respects. Firstly it related the replacement of VHA’s core provisioning and customer service system, handling 100k+ tx/day, with the Tibco stack in just 6.5 months – this old hand was impressed.

And secondly, VHA used BusinessEvents rather than iPE, despite the latter having a significant track record in the telco space (very high volume provisioning, MNP and others). This remained unremarked in the presentation, and I was unable to reach the front of the queue to speak with their Architect afterwards. I did find myself speaking with one of VHA’s competitors though, who confided that if he had the choice he would really like to use both products, with BE orchestrating iPE. A topic I shall try to delve into further in future blogs….

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Comments

  1. * Vincent Cotte says:

    I am seeing a shift in technology usage. Where products were being provisioned in days and hours, now they are being delivered in minutes. This fast turnaround in service level and customer expectation requires a different approach to from a technology perspective. Where BPM technology was good at managing long lived processes CEP technology is better equipped to handle large scale transaction volumes and rapid change in state, while still providing the ability to have end to end visibility, exception management and auditing. You can look at the presentation here http://bit.ly/cMAx3w

    | Reply Posted 7 years, 4 months ago


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